At Plavio Integrated Lab, we value your trust and are dedicated to safeguarding your privacy and protecting your personal information. This Privacy Policy details how we collect, use, store, and safeguard the data we gather through our website and services. We encourage you to read this document carefully to understand our practices and your rights regarding your information.

1. Information We Collect

We collect both personal and non-personal information to provide and improve our services:

Personal Information:
We may collect personal data when you:

• Contact us via our website, email, or phone.
• Register for or inquire about our services.
• Subscribe to our newsletter or other communication channels.
• Participate in surveys or provide feedback.

This personal data may include, but is not limited to:

• Name, email address, phone number, and company details.
• Billing and payment information when necessary.
• Project specifications and any information relevant to service delivery.

Non-Personal Information:
We also collect non-personal data automatically through cookies, web beacons, and similar tracking technologies. This data may include:

• IP address, browser type, device information, and operating system.
• Date and time of website visits, pages viewed, and clickstream data.
• Aggregated data for statistical purposes.

2. How We Use Your Information

The personal information we collect serves various legitimate business purposes, including:

• Service Delivery: To fulfill our commitments by providing you with the services you request.
• Communication: To respond to inquiries, provide customer support, and send administrative information.
• Marketing and Updates: To inform you of new services, special offers, or industry insights that may interest you.
• Site Improvement: To analyze and enhance our website’s performance and user experience.
• Compliance: To adhere to legal requirements and protect our rights.

3. Legal Basis for Processing

We process your personal information under the following lawful bases:

• Consent: When you provide your information voluntarily, such as subscribing to our newsletter.
• Contractual Obligations: When processing is necessary for performing a contract with you.
• Legitimate Interests: For business purposes such as service improvement and fraud prevention.
• Legal Compliance: When required to comply with legal obligations.

4. Information Sharing and Disclosure

We are committed to maintaining the confidentiality of your personal data. We do not sell or share your information with third parties for marketing purposes. However, we may share your information in the following situations:

• Service Providers: Trusted third-party vendors who assist us in operating our business and providing services to you (e.g., payment processors, marketing platforms) under strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or other legal processes.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement robust security measures to protect your personal data, including:

• Encryption protocols to safeguard data during transmission.
• Secure servers and firewalls to prevent unauthorized access.
• Regular reviews of data collection, storage, and processing practices.

While we take every precaution to secure your information, it is important to understand that no method of internet transmission or electronic storage is 100% secure.

6. Your Rights

You have certain rights regarding your personal information:

• Access and Correction: You can request access to your personal data and correct inaccuracies.
• Deletion: You have the right to request the deletion of your personal data under certain conditions.
• Data Portability: You can request a copy of your data in a structured, machine-readable format.
• Objection and Restriction: You can object to or request the restriction of data processing.
• Withdraw Consent: You can withdraw your consent at any time, though this may affect the services we can provide.

7. Cookies and Tracking Technologies

We use cookies to enhance user experience, gather information on site usage, and personalize content and ads. You can control the use of cookies through your browser settings:

• Essential Cookies: Required for site functionality.
• Performance Cookies: Collect information on site usage to improve performance.
• Functional Cookies: Enable additional features and personalization.
• Advertising Cookies: Used to deliver relevant advertisements.

8. Retention of Personal Data

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. The retention period depends on the nature of the data and the context in which it was collected.

9. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page, and significant updates will be communicated to you directly where possible. We encourage you to review this policy regularly to stay informed.

10. Contact Us

For any questions, concerns, or to exercise your rights regarding your personal data, please contact us at:

Plavio Integrated Lab

• Email: contact@plavio.ng
• Phone: +234(0)813 531 7109
• Address: Nigeria

By using our website and services, you consent to the collection and use of your information as outlined in this Privacy Policy.